Frequently Asked Questions

What is Director Access?

Director Access is an online browser-based service that centralizes all the information and processes that your board members need to do their jobs.

What authentication and access safeguards do you have in place?

Director Access features true multilevel authentication. In addition, access to specific areas of Director Access can be controlled at the user level.

Is Director Access secure?

Your company's Director Access site is hosted at a secure facility that undergoes annual SSAE 16 SOC 2-level audits. All incoming and outgoing data is encrypted.

How do I get my directors trained?

FIS provides web-based training to administrators along with documents containing detailed instructions and screenshots to be used as reference. In addition, a customized procedures document is created for the users to assist them in navigating the site.

How much computer knowledge do they need?

Director Access was designed for easy use by people of all levels of computer knowledge, while also incorporating a variety of features for the computer-savvy.

How do my directors access it?

A director needs only an internet connection and Internet Explorer. There's no software to install, no device to attach. No matter where your directors are – at home, at work, on the road or on vacation – Director Access is instantly available.

Does Director Access have any other features the board may find useful?

Director Access features a calendar where you can list upcoming meetings and events, fully functional secure email for notifications and alerts, and a directory containing phone lists and addresses.

How does the board secretary update it with new information?

With a simple, two-step procedure new agendas can be quickly uploaded and board members notified at the same time. The range of other documents the board can use with Director Access is unlimited. You can upload company policies, company procedures, financial statements, newsletters and reports to your board's secure site instantly.

Does it replace the board book?

Most certainly! With Director Access, each board member has 24/7 access to the most updated version of his board book, including the past meeting minutes, the next meeting's agenda and much more.

Does Director Access have an audit trail?

Director Access features a full audit trail of document access and comments, satisfying Sarbanes-Oxley requirements.